Legal
Refund Policy
This policy explains how refunds will work once Devory offers paid subscriptions. No paid subscriptions exist today.
- Effective date
- 16 July 2026
- Last updated
- 16 July 2026
1. Current payment status
This website does not currently accept payment, and no Devory subscription can currently be purchased. This policy is published in advance so the refund process is clear before commercial launch.
2. When this policy applies
This policy will apply from the point Devory begins accepting payment for subscriptions, expected to be processed through Stripe. Until then, this policy describes intent rather than an active process.
3. Duplicate and erroneous charges
Once billing is active, if you are charged twice for the same subscription period, or charged in error due to a billing system fault, Devory will refund the duplicate or erroneous amount once verified.
4. Discretionary refunds
Outside of duplicate or erroneous charges, refunds for partially used subscription periods will be considered at Devory's discretion. Devory does not guarantee a fixed refund window in advance; any standard refund window Devory adopts will be published here before it takes effect.
5. How to request a refund
Once billing is active, refund requests will be submitted through the contact form (Billing/Support category) or by emailing dev@devory.app, including your account details and the reason for the request.
6. Processing expectations
Devory will process verified refunds as promptly as reasonably possible once billing exists. Devory does not commit to a specific number of business days until that process is defined and published here.
7. Relationship to cancellation
Refunds and cancellations are related but distinct: see the Cancellation Policy for how ending a subscription will work, separate from whether any amount already paid is refunded.
8. Disputes and chargebacks
If you believe a charge is incorrect, Devory asks that you contact Devory directly first so the issue can be resolved quickly, before initiating a dispute with your card issuer or payment provider.
9. Enterprise agreements
Where a signed enterprise agreement includes its own refund terms, those terms take precedence over this public policy for that customer.
10. Contact
Questions about this policy can be sent to dev@devory.app.